Customer is responsible for the return shipping cost.Initial shipping cost is not refundable.Include your sales order or invoice number and reason for returning. Via Sales Representative - Simply call or email your Sales Representative advising what items you need returned.Your request will be processed and you should receive confirmation within 24-48 hours. Via Website - Click the RMA Request form link below.Any defective item that is over 30 days from invoice date will require customer to interface directly with the manufacturer. An explanation of the defect is required before an RMA number may be issued. Return of defective items is acceptable when items do not function in accordance with the specifications set forth by the manufacturer. Please call your sales representative to verify eligibility. special orders and custom orders are NON-RETURNABLE.Non-stock return items are subject to a 25% restock fee.RMA is required before returning orders back.Non-stock return order under $75 are non-returnable.All items must be in original package in resalable condition.Stock items returns over 30 days of the purchase date are subject to a 10% restock fee.Stock items are returnable within 90 days of the purchase date.Our friendly sales representative are always the best go-to person to determine return eligibility, refund time frame and special requests. If the return is acceptable based on the criteria shown below, and manufacturer specifications, an RMA number will be issued and the Return Materials Request form will be faxed/emailed to the customer informing of applicable restock fee, if required, and a due date to return listed materials. Our policy is to satisfy you, the customer, and we will make every effort to get you the product and service your request.
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